Microsoft Social Listening offers hosted online services available to a wide variety of customers and is comprised of the following social capability components within the software application:

• Social Media Monitoring – ability to listen to and monitor publicly available social communications across public and managed networks administered by third parties.
• Social Analytics – ability to identify, compute, and project queries related to publicly available documents and posts.

You can find more about Microsoft Social Listening here.

But, what is with integration between Microsoft Social Listening and Microsoft Dynamics NAV? First plan was to publish this integration in next NAV version – “Corfu”, but we can find announcements, that this will be part of Microsoft Dynamics NAV 2015 in CU3. We still expect CU3, but you can find following helps on MSDN and How Do I video:

• MSDN has published Help about adding and setup Microsoft Social Listening with Microsoft Dynamics NAV 2015 here,
• Vjeko has published How Do I video about this topic in CU3 here.

Now, we will wait for new CU3 and hope it will be published :).