My Sessions on Directions North America 2019

11/04/201912/04/2019 atotovic Business Central, Conference, Dynamics 365 Business Central, CRM, D365, D365 for Talent, D365BC, Directions, Directions NA, Dynamics, Dynamics 365, ERP, Las Vegas, Model-driven, PowerApp

Directions Asia has just finished, and we will continue with spring conference season in Dynamics. The next Directions will be in North America in Las Vegas in period May 5-8 in Red Rock Casino Resort & Spa. Registration is still available.

This year I want to show you about benefits of integration with different Dynamics 365 solutions. Why? Generally, I think we have great features in Business Central, but possibility to integrate this solution with other solutions using Azure tools or using different UI are the amazing possibilities. These options are why it is important to have Business Central in Dynamics 365 family.

Because of these reasons, you can find my sessions in agenda. From today (April 12th, the full agenda is available):

How and Why You Should Combine Dynamics 365 for Talent with D365 Business Central (May 7 2019, 8:00am, Room: Veranda B)

‘Dynamics 365 for Talent’ is a new Microsoft Dynamics HCM solution. This solution is available independently or through Unified Operations plan. Because we can use it independently, it is interesting if we can integrate this solution with Business central. You will see how to integrate Talent with Business Central and very important thing – without coding. And of course, you will see different integration options based on different user scenarios.

Using Model-Driven PowerApps with Business Central (May 5 2019, 3:15pm, Room: Red Rock A)

Although on the first sight, there is no so common things between Business Central model driven PowerApps, it can be very useful if we could use it with Business Central. Generally, model driven PowerApps is a tool for CRM development, but there are many reasons why to use it with Business Central. If you want to know why, come to this session to see why to do it and how to do it… and maybe even more. As we expect more and more CRM and ERP solutions in simultaneously work, it can be very interesting.

OK, I will not write more, but if you think these topics are interesting for you, you are welcome on my sessions and see you in Las Vegas.

And of course, my sessions are not only reason to come on Directions 😊. You will find great sessions there… you will see details about Business Central Spring release ’19 as well as amazing sessions by MVP’s and other experts.

Business Central – Spring & Fall ’19 Release

02/04/2019 atotovic Business Central, Dynamics 365 BC, Business Central, D365, D365BC, Directions, Directions ASIA, Directions NA, Dynamics, Dynamics 365, dynamics 365 Business Central, fall release, Microsoft, NAV, spring release

In my previous post, I’ve introduced you with the news from Directions ASIA and Business Central spring release. As I said in this previous post, there are a lot of improvements. Some of them are on this slide, and as very important improvements in performance, reliability and scalability, we can find that now we have

50% faster Role Center load time
40% faster in Lead to Cash scenarios
2x improvement in RapidStart

Of course, there are a lot of other improvements. I’ve recently had a session about this topic in eXtreme 365, but this time I’ll not write about them, because you can find all of them in the following:

In total, there are more than 100 enhancements and some of them are extremely usable.

But what is also interesting? We got some hints what will be in Fall ’19 release. And as I mentioned yesterday, the first things – there will not be Windows Client and C/SIDE anymore; only Modern Client (web) and AL with VS Code. But in on-prem, you will get full BC code as an app and you can change this code as you used to work with that in old Development Environment. Not exactly the same, but you can do it. But even if you can do it, this is not recommendation as we heard that in one moment in the future we will continue with extensions only even on on-prem. Nobody can say when exactly, but this is a future. Because of that, start with extensions immediately.

Of course, team will continue to improve proficiency, to reduce ISV friction, enhance migration tools, to improve service fundamentals… and now we can see plans for CDS in 2020 and further.

What is not so good information (especially for countries without MS official localization) is that team announce that we can expect expanding localizations after October release, not before that ☹. But on the other side, team will invest in really cool things in this period.

And on the end, Directions NA will come in May and we will see if we have stil something new regarding all these topics.

Directions ASIA 2019 – After Keynote

01/04/2019 atotovic Business Central, Dynamics 365 Business Central, D365, D365 Business Central, D365BC, Directions, Directions ASIA, Dynamics, Dynamics 365, Keynote, Microsoft, NAV, roadmap, spring release

Directions ASIA has just started a few hour ago. On a first day keynote, we could hear a lot of interesting information. I’ll start with some numbers. As this is third Directions in Asia, number of attendees still increase every year. This year we have the following statistic:

Number of attendees: 453
Attendees from 157 companies and from 32 countries
Number of sessions: 70
Number of speakers: 55 (Microsoft, MVP’s and industry experts)

Now, what we could hear about product and market? Based on showed information, Business Central and NAV together are implemented at 223.000 customers with more than 3.3 million users in 196 countries. Impressive numbers, right? And I really hope, this solution will continue as previously and even better.

As this is announcement of Business Central Spring ’19 release, we can see what is new in this release and the full roadmap for this solution. During keynote, we could see that product team is extremely proud on stability, security and performance. Of course, there is a lot of new features. In my following texts, I’ll write about all these things.

Currently, we could see new roadmap for our solution, and it looks fine:

We can see that system already got a lot of new feature, especially trying to improve user experience. And I can conclude, they really succeed with this.

But if we look in more detailed roadmap, you will find two very important facts. This release will be the last one with Windows Client and with C/SIDE and C/AL.

From October ’19 release, we will have only Modern Client (web client) and VS Code + AL in development side. If you used only BC on a cloud, you will not recognize some difference, but if you used on-prem solution, then it is the right moment to migrate to web client asap. And in development, please start with extensions immediately. But to be honest, in on-prem solution you will still be in situation to change a code, but this time in VS Code using completely BC system as an App. But it will still be much better if you start to move all your customization to extensions.

Of course, there are some other news, but I cannot put everything in one blog post, but you can expect all this news soon.

Dynamics 365 April ’19 Release Notes

21/01/2019 atotovic Business Central, Dynamics 365, General, Power BI April 2019, D365, Dynamics, Dynamics 365, Flow, Power BI, PowerApp, Release Notes

Today, the newest release notes for April 2019 has just been published. You can find details regarding all Dynamics 365 solutions, Power Platform and even more.

If you want to read all details, you can do it using the following link: https://docs.microsoft.com/en-us/business-applications-release-notes/April19/. You can navigate there very easy and find what you are interesting for.

After this first document, you can expect the following until the April and release official announcement:

February 1st – Preview will be available
February 21st – Update of release notes
April 2nd – Virtual launch event
April 5th – General availability

For now, read it and enjoy…

Microsoft Social Engagement – part 2

10/12/2018 markototovic Dynamics 365, Microsoft Dynamics CRM CRM, Customer Engagement, D365, Dynamics, Dynamics 365, Dynamics 365 for Marketing, Dynamics 365 for Sales, Microsoft Dynamics CRM, Social Engagement, Social Insights, Social Listening, Social Network

As is promised in the previous blog, I’m continuing with writing about Microsoft Social Engagement.

In this blog I will show you how to setup Microsoft Social Engagement. After that you will see how to connect it with your social networks, how to track posts, how to post on it, as well as you will see results of all those activities.

Setup

If you want to start with Setup in Microsoft Social Engagement you first have to make connections to your social networks.

For that, you will need these social networks usernames and passwords, and of course all admin rights (in a case if there is a fan page which you want to connect).

First step is going in to the Settings, and by clicking on the button ’+’ you will see a popup menu where you must choose which network you want to connect. After that, simply type in all necessary data.

After you’ve connected all your social networks, you can proceed to the next step.

Just to know, this step is optional. In a case if you use Dynamics 365 for Customer Engagement, you can connect it with Microsoft Social Engagement. Again very simply, you just have to click on a ’+’ button, and after that you will have to select name of your Dynamics 365 instance. On the end, the system will do by itself the rest of the connecting.

When you have done all these things it will be time to start with defining what you will follow.

Now, you have to find Search Setup on the menu and again simply click on ’+’ button. With that, you will start to make definitions. First you will define Categories (as your business require), after that you will define Topics in these Categories, and at the end you will define exact words which you will follow. In all these definitions there is one restriction made by Microsoft… you can define words which will not have more than 10,000 mentions in one month by their opinion. This is nicely shown by one chart which you will see immediately on entering in the Search Setup.

Social Center

When you finish with all these configurations, you will have to do some additional config as well. But this time you will need to define your tracking in social center, and this will be one of the main places in this tool where you will spend your time.

Before we start with Setup, I will tell you a few things about Social Center. This is place where you can see your posts, posts where you were mentioned by your followers (or by people who just mentioned you). From here you can have direct Messaging with your Social Networks, you can directly post from here, and of course you can Like, Share, Comment, Mark, link to Dynamics 365… and all of Social Network activities. As I told you, this is place where you will spend most of your time working with this tool.

To Setup a new stream you just have to click again on ’+’ and after that you have to enter all necessary data: Name, Filters and Color.

When you have done all these things you have one new stream which you will follow at this moment.

As I mentioned you can answer on message, do all activities (like, share, retweet…), directly post. You will do all those things right here on stream, except posting.

For posting you have to click on a ’Publish’. After that, you will choose if you are going to use Facebook, Twitter or LinkedIn. Then that you will do exact same thing as for Social Network, you will write a post, choose some photo if you like, and Post it.

Your posts will be available on your stream and you can see all thins which are going on around your post.

Dashboard

You will spend most of your time in Social Center, but Dashboard is still most important for you. On the Dashboard you will see all important information’s about your brand and you will find out how you can improve your activities on Social Media.

Here you will see how your Conversations are going on, what about your Sentiments on your posts and mentions on social networks, Locations, so that you can focus on some specific type of Marketing on some locations and of course you will see which of Sources are the best, and what you will have do to beater of other one.

Now I will pass through few important things to follow.

Sentiment: Here you can see how much people are satisfied with your brand or product, and you can do something do make your customers more satisfied.

By saying sentiment I mean that this tool have some type of ML and AI and it knows some language’s, so it can understand what is positive comment or post, and all that what is negative, all others which he did not have understood Microsoft Social Engagement will show as Neutral sentiment.

Phrases: Microsoft Social Engagement is tracking which phrases are most mentioned with words which you have categorized on the beginning. By having this information, you can always do breather categorization of words which you want to track on Social Media.

Authors: By knowing which authors are mentioning you the most on Social Networks you can make some type of partnership with them, or you can offer something to them so they can make beater commercial for your brand.

Sources: By following all sources where your brand is mentioned you will know where you are the best, and where you have to improve yourself.

Language and Locations: By following on which Language is your brand most mentioned you can understand how you have to position your advertisement, and which language is most important for your brand, al that Location is the same thing, but with it you can track weary precisely your customers (followers).

But more about Location and rest of functionalities in Microsoft Social Engagement you will read in my next blog (last in this series about Microsoft Social Engagement).

Microsoft Social Engagement – Introduction

29/11/201829/11/2018 markototovic Dynamics 365, Microsoft Dynamics CRM Buzz, CRM, D365, Dynamics, Dynamics 365, Dynamics 365 for Marketing, Dynamics 365 for Sales, Microsoft, Social Engagement, Social Listening

Imagine you have a production business and global presence… or you have global or regional services offering. Probably the most important information you need is a feedback from your clients… and this is necessary as soon as it is possible. Why? If you get a late feedback, there is a big chance you will lose a huge amount of money. Sometime it is important to get a small information what you need to change, but very soon, not too late. And, where you can get the best possible feedback in 21^st century? Of course, on a social networks. Social networks will provide the fastest possible noise.

If you want to follow all those social activity automatically, this Microsoft tool – Social Engagement is perfect for you. With Microsoft Social Engagement, you can connect your business with all popular social networks (Facebook, Instagram, Twitter, LinkedIn…).

You can find how big buzz is about your new posts, you can find out your followers are happy (they show positive or negative sentiment)… Of course, regarding this, you can track locations, countries, cities, different markets… However, the question is how you can use this information in your advantage.

Social Insights connects you with what your followers say about you or your products, services etc. You can grow a Brand Reputation using all the information you’ve collected using Social Insights. After you grow your brand reputation, you can start Social Care and focus on positive phrases and feelings of your followers.

After all important thing is Social Selling, which you will grow using all this tools, and you will have satisfied customers and followers.

In next few texts I’ll prepare until the end of year, you will understand how to use this amazing tool.

All sessions from NAV TechDays 2018

28/11/2018 atotovic Business Central, Conference, Microsoft Dynamics NAV D365BC, Dynamics, Dynamics 365, dynamics 365 Business Central, NAV, NAVTechDays

NAV TechDays 2018 has just finished a few days ago and I can say this was the best NAV TechDays ever. I don’t know what name will be the next year NAV or BC TechDays (or something different), but I’ll be there for sure and I’m promising I’ll prepare session for next year. Now, all sessions are already published and I want to have all of them on the one place. There are all of them:

Opening Keynote