Business Central

How to create Sales Order in Business Central using Power Virtual Agent?

Marko Totovic Business Central, Dynamics 365, Microsoft Flow, Power Platform , , , , , , , , , , ,

Now, when chatbots are becoming a more and more popular way of communicating with customers, all users would like to do more via chatbots. As Microsoft’s response to tools that can make chatbots, there is Power Virtual Agents, and the real power of Power Virtual Agent (PVA) is enormous.

But as business application specialists, we always try to think about how to connect it to some of our Business Applications. This time we plan to connect PVA to Business Central (BC). More precisely, we want to create New Sales Order from PVA and directly in BC.

How we can achieve that, and not to say it is easy, but it is not so complicated. In a concise explanation, we will create PVA with typical questions, and then we will ask some specific questions to our users so that they can give us order-specific data. After collecting data, we will use Power Automate to connect all.

But let’s stop talking hypothetically and start creating our PVA connected to BC.

The critical thing to mention is that I will not explain how to create PVA nor suggest which questions to use to trigger it and which flow you will make. I will focus only on the essential steps you must implement to create a Sales Order in BC using PVA. You can start as you like and do it in the best possible way so that it fulfills all of your requirements.

So, let’s start.

First, you will have to get three essential pieces of information from your PVA users:

  1. Account/Customer No.
  2. Item No.
  3. Quantity of Item which customer wants to buy

You can work with Item Name and Customer Name, but be aware that this can make your process more complicated because we have a few things to take into consideration before using this approach:

  1. Human error
  2. Similar names
  3. Many more questions for users
  4. Many more variables to consider
  5. Etc.

If you want to try this approach, consider this problem, and you can do it. The process is similar, only with some more steps.

But with our approach, let’s create three questions in Power Virtual Agent and define Variables for them:

  1. Choose Add Node
    1. Choose Ask a Question
  2. In Question, define:
    1. What is your company account number with us?
    1. Identify the User’s entire response
    1. Save response as
      1. Click on the Pen icon and name it VarCustomerID
  3. choose Add Node
    1. Choose Ask a Question
  4. In Question, define:
    1. What Product No. are you looking to purchase?
    1. Identify the User’s entire response
    1. Save response as
      1. Click on the Pen icon and name it as VarItemNo
  5. Choose Add Node
    1. Choose Ask a Question
  6. In Question, define:
    1. Can you tell us which Quantity you would like to order?
    1. Identify Number
    1. Save response as
      1. Click on the Pen icon and name it as VarItemNo

And now we have our questions and variables. What we have to do from here is to add a new action in our PVA, but this time is going to be active for triggering Power Automate.

To do this, you will have to:

  1. Navigate to Add node in a Topic editor in Power Virtual Agent
  2. Choose to Call an action
  3. Choose to Create a flow

And from here, you will be redirected to the Power Automate editor, and you should start creating a new Power Automate.

You will see immediately that you already have trigger and Output predefined for PVA. Just keep it, and we will use it in the process.

From here, you will have to create some Variables and, most important Sales Order Header and Line.

As you probably know, in BC, Sales order contains two tables:

  1. Sales Order Header
  2. Sales Order Line

We will have to use both. First, we will create Header, and later we will use the Find Record action to find our Item, and then, in the end, we will fulfill Sales Order Line.

Don’t worry. I will now list all actions one by one and in the order in which you will have to create them so that you’re Power Automate works at the end.

Before you start with Sales Order Header and Lines, as I sed, you will need to do some setup in Trigger and initialize some variables.

For the trigger, what you would need to do is to add you’re Inputs. You will probably understand now whose inputs are values we will get from Questions we have asked users in our PVA.

So let’s create three inputs:

  1. Text: CompanyName
  2. Text: Item
  3. Number: Quantity

And after inputs, I will list all variables you have to Initialize, and all of them will be STRING. Just create them, don’t assign any values. We will do that later in the Power Automate.

  1. Order ID
  2. Currency Code
  3. Item No
  4. Quantity
  5. UOM
  6. Total Price

Now that we have created Variables, we can continue creating records in BC. For better understanding, our Variables are here so that we can collect output at the end and show Sales Order info in PVA so that users can understand what they have created and get some information about orders they had made automatically.

If you want to create Sales Order and not use data back in PVA, you don’t need all these Variables. But when making PVA, it is always lovely to show values at the end to users of PVA.

Now let’s continue with Power Automate, and finally, let’s create a record in BC.

We will now perform three actions; you must do this in this order.

  1. Create Record V3 (Business Central)
    1. Environment Name: SANDBOX (if you are working with a PRODUCTION environment, choose PRODUCTION)
    1. Company Name: CRONUS USA, Inc.
    1. API Category: v2.0
    1. Table name: salesOrders
    1. customerNumber: CompanyName (from trigger)
  2. Find Records V3 (Business Central)
    1. Environment Name: SANDBOX (if you are working with a PRODUCTION environment, choose PRODUCTION)
    1. Company Name: CRONUS USA, Inc.
    1. API Category: v2.0
    1. Table name: items
    1. Filter Query: number eq ‘ItemNo’ (ItemNo Variable form dynamic value)
  3. Create Record V3 (Business Central) (Apply to Each will be created automatically)
    1. Environment Name: SANDBOX (if you are working with a PRODUCTION environment, choose PRODUCTION)
    1. Company Name: CRONUS USA, Inc.
    1. API Category: v2.0
    1. Table name: salesOrderLines
    1. documentId: id (from Create Record (Header) dynamics value)
    1. itemId: id (from Find Records (Item) dynamics value)
    1. quantity: Quantity (from the trigger, dynamics value)

And now, after we have created Sales Order in BC, we need to get data and show them back in PVA so that users can see what they have done.

We will do this by assigning values to our Variables. For this scenario, it is best to use Append to string variable action.

Again let’s see what we have to do here.

  1. Append to a string variable (in Apply to Each)
    1. Name: ItemNo
    1. Value: description (from Create Record line)
  2. Append to a string variable (in Apply to Each)
    1. Name: Quantity
    1. Value: Quantity (from Create Record line)
  3. Append to a string variable (in Apply to Each)
    1. Name: UOM
    1. Value: UniteOfMesureCode (from Create Record Line)
  4. Append to a string variable (in Apply to Each)
    1. Name: Order ID
    1. Value: number (from Create Record Header)
  5. Append to a string variable (in Apply to Each)
    1. Name: Total Price
    1. Value: amountIncludingTax (from Create Record Line)
  6. Append to a string variable (in Apply to Each)
    1. Name: Currency Code
    1. Value: currencyCode (from Create Record Line)

When we have assigned values to Variables, we are only left with a few steps till the end of this scenario.

Now we must create one more Variable and append value to it.

This time we are doing this to format our Output result in the best possible way because formatting output values from Power Automate in the PVA is not the best, so we want now to do it in Power Automate and later show this value in our PVA.

To do this, we will create the following Variable:

  1. Initialize variable (Out of Apply to Each)
    1. Name: Order
    1. Type: String
    1. Value: (none)
  2. Append variable
    1. Name: Order
    1. Value:
      You have created a sales Order with ID: Order ID (Variable dynamics value)

With Item: ItemNo (Variable dynamics value)

Quantity:  Quantity (Variable dynamics value) UOM (Variable dynamics value)

With total price: Total Price (Variable dynamics value) Currency Code (Variable dynamics value)

And now, we are just two more steps to the end in Power Automate.

This time we must use two actions and keep in mind that one of them is already there, so in reality, we must create one more cation (COMPOSE) and, in the end, assign that value to our PVA output.

  1. Compose
    1. Inputs: Order (Variable dynamics value)
  2. Return value(s) to Power Virtual Agents
    1. Inputs
      1. Text: Item
        1. Outputs

And now we are finished with Power Automate. All that is left here is to Save it, jump back to PVA, and map Variables in PVA so that our inputs in Power Automate can work. Your Power Automate would look like the one on the Screenshot if you created it with the exact steps I described.

To do this, you will have to go back to your PVA and inaction, which you have called Power Automate. You have to choose one which we have created just now.

  1. Choose Power Automate, Which you have created
  2. Setup Variables
    1. CompanyName (text) -> VarCustomerId
    1. Item -> VarItemNo
    1. Quantity -> VarQuantity
  3. Add Node
    1. Show a message
      1. Dear customer VarCustomerID (add a variable from the list),

Your order has been created with the following details:

Item (variable from the list)

Now you can Save your PVA and Test it to see if it works. If everything is fine, the result will look something like this.

This is not the end. You can continue playing with this PVA and add one new branch where you will create one more Power Automate for users who are not Customers in BC and first create them so that they can make an order. But this is the end for this scenario, How to create a Sales Order from PVA in BC.

In conclusion, when we can use Power Automate with some other tool natively, SKY IS THE LIMIT in what we can do.

I know that this scenario has a bigger number of steps, but in total, it is not so complicated. Still, it gives an excellent perspective on what you can do and gives you an idea of what some other Power Automates should look like if you are using them from PVA. Enjoy creating this Power automate and Power Virtual Agent.

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Where is the limit in Business Central CRM capability when integrating it with D365 Sales? (part 3)

Marko Totovic Business Central, CRM, Dynamics 365, ERP, Microsoft Dynamics CRM , , , , , , ,

As I have told you in the previous blog post for part 3, I will introduce you to the Data Synchronization feature, and I will try to explain all capabilities of Data Synchronization.

Before we start creating and explaining how it works, one step needs to be made before we Synchronize Sales Professional and Business Central. You will need to create Synchronization between Dataverse and Business Central first. The procedure of making it is the same. The difference is in the number of tables and the type of synchronization. In Dataverse Synchronization, you will get full sync of Contact, Customer, Vendors, and Currency. It is important to mention that this data sync is easy to set up and work with. As was the case a few years back, you don’t need an Admin User and Integration User (Non-Admin) in Dataverse. Now everything is done through a wizard in Business Central. All you have to do is go to the Assisted Setup in Business Central, choose Set up a connection to Dataverse and follow the steps. You have to pay attention to this setup at the beginning, where you have a question: Would you want to create a Virtual Table? It is up to you. You can switch it off or on, but we will not need Virtual Tables for our Dynamics 365 Sales Professional Synchronization.

Now that we have created Dataverse Synchronization, it is time to focus on our Sales Professional Data Synchronization. After you have created Dataverse Synchronization next step is to choose on the same page in Business Central Set Up connection to Dynamics 365 Sales. What will welcome you is almost the same wizard you got when you were created previously, but as you go through the next page, you will see the possibility of going to the Advanced setup of Synchronization. If you click on advanced, you will see the option to choose some of the tables for sync, my recommendation is to select all of them except Enable Legacy Sales Order Integration, but you will see that if you choose to Enable Bidirectional Sales Order Integration, you will not be able to select Enable Legacy Sales Order Integration.

Now when we choose Finish and let the system do its job, we will end that now we have a much more extensive list of synced tables than previously whit Dataverse synchronization. For example, we have Items, Opportunity, Sales Quote, Sales Invoice… etc. And of course, we see here which type of connection is made to which table, Bidirectional or To Integration Table or From Integration Table, but leaving this on the side more important is now to do coupling criteria. What are we doing here exactly? We are setting which field we want to do, checking duplicates, setting case-sensitive fields, and deciding whether we want to create e New record if he can’t find an existing one.

So, we now have to define Coupling criteria for all tables where the system asks us to do it, and when we finish, we will choose Run Full Synchronization. And the system will do its job, create all records, and match all already existing records on both sides.

Now that we have synced systems and what can we do with them?

In conclusion to this whole blog post, I will give you some examples of what you can do and how you can use the synchronization on and, of course, one CRM (Dynamics 365 Sales Professional) and one ERP (Business Central) for SMB altogether and use the best of both software and to get the best value at the end.

For example, as I have mentioned leads in previous blog posts, this is Sales stuff, and it is good not to mess with Business Central Customers as you may create some Invoices or a lot of financial transactions. So, let’s keep our ERP clear, and those data where we have some contact with somebody, let’s keep it in CRM. But this Lead is getting more interested, and we are getting the possibility to sell something to him (Athens Desk 1896-S, 😊), and he is becoming an Opportunity. We now have Synchronization between ERP and CRM and customer info in both systems. Still, what we can do more from Sales professional because we have Items, UOM, and Sales Quote Synced, we can create a quote in Sales Professional. Now when we want to do Invoicing, we can go to BC and get out the Quote that we made in Sales Professional (because of synchronization), and from that Quote, we will create an Invoice and successfully sell our product to our client. But this is not the end, because we know that in CRM works Salespersons and that for them it is important to understand what we have sold to somebody. This Invoice will be synced back to our Opportunity, and when it is on Opportunity, it will automatically be attached to the Account Table. Each Salesperson will know in the future what this client has bought for what amount and when. This process is called the Lead to Opportunity to Cash business process in two software which works together perfectly.

And one more thing, I’m not persuading you to start using and buying Sales Professional, but I just wanted to show you all the good stuff which comes for you for only 20$ per user per month as an Attached License if you are already a BC user.

And finally, there is always one more question. What if I need to add more tables to the synchronization? The answer is YES! I will stay on this answer because I would not like to rewrite your Microsoft Docs, but I’m giving you the link. In short, you will need a bit of BC development, but you will get it and make extra tables available in synchronization.

Business Central Free of Charge

Marko Totovic Business Central, Conference, Dynamics 365 , , , , , , , , , ,

Directions EMEA has just been finished, and there was a lot of good news. One is access to the Business Central environment with the Microsoft 365 license. Now statement ‘free of charge” is partially correct.

What does it mean? You cannot get the Business Central environment free of charge as you must buy a minimum of one full user to get access (the whole article is about the cloud option). But when you have access to the environment, you can get free-of-charge access for all your users with Microsoft 365 license. This is huge news. As far as I know, there is no business solution (minimum, no global solution) to which you have free access. Of course, Microsoft will not cannibalize itself, and this access has some limitations, but this is a fantastic thing and can dramatically increase this solution’s use in the future.

You can find details in the following table about what you can use in Business Central with which license type. I hope it is helpful.

Business Central and D365 Sales

Marko Totovic Business Central, Conference, CRM, Dynamics 365, Microsoft Dynamics CRM , , , , , , , , ,

I know it has passed since I wrote the first part of this topic, ‘Where is a limit in Business Central CRM capability and when integrating it with D365 Sales (part 1),’ and people expect the second part. But as I’ll speak about this topic on Directions EMEA this year, I decided to postpone the following parts after this event. I would like to keep it interesting and show many of these topics in my session. Of course, as I cannot go so deep into details in 45 minutes, I’ll continue here with publishing my point of view related to this topic.

In the meantime, if you will attend Directions EMEA in Hamburg this year, I warmly invite you to come to my session and discuss this. My session will hold on November 10, 2022, from 11:15 to 12:00 in Room: Hall Y4 – Dynamics 365 Sales Professional for Business Central Users.

But I promise I’ll continue with this topic here in my blog.

Where is the limit in Business Central CRM capability and when integrating it with D365 Sales? (part 1)

Marko Totovic Business Central, CRM, Dynamics 365, ERP, Microsoft Dynamics CRM , , , , , , , , , , , , ,

We know that Microsoft Dynamics 365 Business Central (previously NAV) is primarily an ERP solution. But even so, this product has some customer relationship management capabilities. And name ‘Business Central’ probably comes because this solution can provide all business activities in one solution. But as this is primarily an ERP solution, the biggest strength comes in ERP, and in other areas, such as CRM or HRM, the level of functionalities is significantly lower. But let us make an overview of what is already in Business Central, but we can say it can be treated as CRM.

First, what we can find are a good customer and contact management. Still, as customers play an essential role in every ERP solution, we can emphasize more about contact management where we have some basic information about contacts and some segmentation.

You can also find some level of creating and tracking opportunities and sales quotes and interactions. You can also have some possibilities to make direct phone calls from BC or send an email. This is more or less what we have, but this is not a small number of functionalities.

Today I’ll not go into details about all these features. I just wanted to show some basic information about them and explain on a high level in which situation you should think about an additional and full CRM solution. As a full and independent CRM solution, I’ll focus on Dynamics 365 Sales Professional:

  • First, naturally, if you don’t have enough functionalities, you will take a specialized CRM solution, but let’s talk in detail on another occasion.
  • Second, the price can be an issue. If you have pure CRM users, they still need to pay $70 or even $100 for the license as they must pay a BC license even if they need only CRM capabilities. Sales Professional full license price is $65, and you can get full CRM. But with the new attach license for Dynamics 365 Sales Professional, BC clients can add a full CRM solution for an additional only $20.
  • Third, as I mentioned in the beginning, Business Central is still primarily an ERP solution, meaning its UI is built for ERP and not for CRM. Even if you have many CRM features, when we compare usage of these features, this is definitely not even close to being useable as in a regular CRM solution.
Dynamics 365 Sales Lead to Opportunity Business Proces Flow

Today I wanted just to make a high-level overview, but in future texts, I’ll try to be more accurate about when CRM in Business Central is enough for you and when you should think about integration with Dynamics 365 Sales.

What MB-800 exam can guarantee?

atotovic Business Central, Certification , , , , , , ,

I wanted to write this article as I recently passed this exam and I wrote about how to prepare yourself. I already mentioned in this article that if you have an experience in BC or NAV, you generally don’t need to prepare for this exam (but it implies you know and understand BC on the cloud). Now I’m not planning to continue in this direction how to prepare for the exam, but I want to discuss about what we can expect as result of passing this exam.

Generally the most of questions as well as case of study will show your real knowledge, but to be honest you can learn it even if you are not experienced and it cannot prove some specific level of knowledge. Of course, there are some questions non related with real implementation process and as a person with 15+ years in implementation I don’t know why someone thins it is important to know some report by heart, but there is not so many such a questions.

What is more important by my opinion is related with this that I personally am not a fan of this new exam models where we have one exam from whole solution. OK, for F&O we have 4 functional exams and there are similar situation with CRM exams, but there much more topics there and personally I think we have a small number of exams even in F&O and CRM areas. But when we talk about BC, I really cannot believe that one who will pass just one common exam can prove some serious knowledge. Generally BC is implemented very often as a big project and you cannot expect universal consultant who can implement all areas.

Based on my experience, we need to have minimum three exams: one core (we can use MB-800 for this) and another for essential features and third one for premium features (+WMS). And OK, we need development exam. In this case if these exams are prepared on the level as this one, they can prove serial knowledge.

Just to clarify, I like this exam, especially as it comes after a couple of years with no certification for NAV and BC. This is really well done job, but I think partners will need more. Currently, when you see that someone passed MB-800, it can guarantee that this person have basic understanding and knowledge of Business Central. It can be a case that this person is an expert, but this is definitely not necessary to pass this exam.

But as my conclusion, I would like to encourage all BC consultants (and developers as well) to try to pass this exam. Generally I think it is a good idea and especially I would like to recommend passing this exam for junior consultants. Preparing for this exam, they can learn something new and consolidate knowledge. Start with Learning Paths as now we have a lot of really good materials there.

Disclaimer: Everything I wrote in this article is my personal point of view and based on my personal experience and opinion. It doesn’t represent any official opinion companies I’m connected with.

Adding External Accountant to Your Business Central

atotovic Business Central , , , , , , , , , ,

If you use Business Central online, I’m sure that you need to connect your external accountant or your reseller partner to your tenant without buying new license. This is something you have included in your license. Never mind how many user you bought or if you have Essential or Premium users, you can invite up to 3 external users (External Accountants). These 3 licenses have the same use rights as your standard license except access to the user setup and admin tasks. What these users can do in your system, depends on you. But just to remind you… I’m talking about external accountant, not about internal accountant. This is important to remember as this license is not for internal stuff.

But let’s focus how you can add them. First open Users page and run Invite External Accountant.

When you run this action, new welcome page will appear. You should read it and if you agree, click I Accept (otherwise you need to stop and you cannot add user 🙂 ).

Click Next and fill in minimum mandatory fields. These fields are your external accountant contact details: Email, First and Last name. You will see there is a welcome message your accountant will get as email. You can change it or type in your language.

When you finish with details, just click Next and wait a little while. How long? It depends on many things, but it is usually a few seconds up to minute until system invite your accountant. When system finish, you will get a message that person you added was successfully invited. Close the page and enjoy.

You accountant will get an email message with text you entered in invitation as well as URL where he/she needs to log in. And yes, when you finish with adding accountant as user, do not forget to add user permission sets you want. And if you check license for this user, you will see: Dynamics 365 Business Central External Accountant.

OK, everything I described is related if everything is OK, but what if you have some trouble. I have two common issues you can often meet in a practice. Both of them will be met on the first step when you run invitation action.

First you can have an issue with licensing. Event if these 3 users are free of charge, they are not automatically added to tenant. CSP partner have to do it and if partner forget it, you will get an error message No External Accountant license available. Contact your administrator.

In this case only what you can o is to contact your CSP and to require adding these 3 licenses to your tenant. When these licenses are added, they will appear in your Admin Portal.

Now we have another case when you are not a global administrator or a user administrator in you AAD. In this case you can give yourself proper rights or you can ask administrator to do this task.

Directions EMEA 2020 – Day 1

atotovic Business Central, Conference , , , , , , , , , , , , , , , ,

Directions EMEA and Asia has just started today. This is the first-time virtual Directions ever and I can just imagine how challenged it was to prepare everything in very short time. But based on what I saw today, everything is well organized. OK, this is not the same as live event and I would like to have an opportunity to meet all of you in person, but it is still the great option with not only sessions but with a lot of networking opportunities. And just to mention, this is the biggest Directions ever with 2775+ attendees. Great achievement!

Today we had the first day Keynote and after that I had my first session. Now I want to share my experience from these two parts of today’s event.

Christian Sega started with good news about numbers (2775+ attendees, 60+ countries, 147 sessions, 101 speaker…) and future of this event and finally we had an opportunity to see Mike Morton as a new GM on the Directions stage… unfortunately not in live, but again this is the first time on Directions stage.

Mike presented roughly the most important directions from this BC release and they are:

  • Deliver seamless service and performance
  • Design for compliance and security
  • Develop ISVs and globalization
  • Delight customers by exceeding expectations
  • Drive better together Microsoft experiences

Let’s talk about these directions in the next days. Now I want to talk more about numbers. First time we had an opportunity to see official numbers about BC SaaS customers – there are 10.000 BC online customers and by my opinion this is an amazing result. And only this, there are other impressive results…

I don’t want to forget great rest of the keynote with Claus, Jannik and other PM’s where they showed some new and really good features.

And finally, Mike announced roadmap and some new features ready for the next release. First let’s make a look at new roadmap:

Now make a look at some of the next release’s features:

  • Finally, we will get Report Extensibility as this is one of the highest voted idea from users and partners… this is something we are really missing.
  • We will get enhancement printing features in BC, improving complex hybrid setup, taking care about user access to printers, eliminating admin of print servers or printer drivers, printing from anywhere…
  • Easily onboard of new clients to BC using step-by-step guide how to configure and prepare your solution, and it will be possible to use for partner’s addons as well.
  • Better integration of BC with Teams as using BC directly from Teams.

What I wanted to emphasize… completely experience with the Directions4Partners platform was/is great (if I forget some minor technical issues… who knows, maybe only at my place😊 because of my connection). You could have a feeling you are really on a site. This is briefly my experience from my first session. After 30 minutes prerecorded session, we had additional 15 minutes for live Q&A. I have a lot of questions and I had an opportunity to have a live answering session and it was good experience. As we probably had more question, we needed to continue our chat somewhere. For this purpose, we could go out to the Q&A session room and continue with discussions about all specific topics. Really great experience. I had an opportunity to meet some of friends and big thanks to Arend JK who attended my session and who continue chat with me and few other attendees in the Q&A session room. He also helped me answering on some questions. Big thanks for you Arend as well as to Christian Sega who joined us in after session time.

I’m looking forward to see more sessions today and next two days and I really hope it will be great experience.

Business Central Localizations

atotovic Business Central, Dynamics 365 , , , , , , , , ,

As I’m from area where official Business Central localizations (made by Microsoft) don’t exist (CEE), it is not so strange that this topic is very important for me personally as well as for all partners I cooperate with and their existing and potential clients. Of course we have some partner based localizations as we had for NAV earlier, but this topic is important… no localization – no clients :). And yes, I wanted to make it today as we just got new release where we announced a few new localizations.

Based on available sources from official Microsoft site and information from AppSource, I created the following map (keep in mind I’m not geographer and maybe map is not 100% accurate :)) and table with details.

This map is good as an overview where Business Central is available. If you asking me if I’m satisfy, answer is yes and no. I’m happy we got so many partner based localizations developed as extensions, even the most of people suspected it will be possible. But when we talk about numbers, it is enough to remind that we had 196 Dynamics NAV localizations (info from one of previous Directions). Compared with that, we need more localizations. One of the reasons NAV was so popular was that we had localization in almost all countries and if we want to have Business Central SaaS with the same popularity, we need to have more localizations. In a meantime, if you are from country where we don’t have localization and you want to move BC to the cloud, I can recommend to read this article.

OK, now in more details. There is a table with all available localizations and who made them as well as together with available languages. You will see, this table is interesting (download table to get full resolution picture). You can find the most of these details on the official Microsoft site, but I tried to make it easier for understanding making combination of localizations and languages from different sources.

Just to avoid some misunderstanding, these information are based on official data from October 3rd 2020 and of course, it is subject of changing.

Business Central Functional Areas

atotovic Business Central, Dynamics 365, Microsoft Dynamics NAV , , , , , , , ,

Usually when I talk with people with a small (or without) experience in NAV or Business Central but with ERP knowledge, they don’t know what functional areas are covered with Business Central. Mostly, they find something on internet that it is for SMB and they assume it cannot be used for complex business processes. Yes, Business Central is on the first place for SMB, but it can be found in very complex business as well and it covers the big number of business processes. And yes, Business Central is full ERP system.

Because of that, I wanted to show simplified map what business process are covered with standard Business Central. But just to clarify, this map represents only an overview of business processes… and if you want to see all of them, I can suggest to discuss with someone who is experienced and who can show everything what is possible.

As this picture cannot be viewed good here on blog post (small resolution), I’m suggesting to download it and to open as a picture on your desktop.

And what is important on the end… Business Central is easily extended solution. You can extend it adding new functional areas from AppSource or developing them from your partners.