Posting Groups in Service Management with Warranty

I’ve already show how looks like using of posting groups in Service Management in NAV, but when you use Service Item with currently active Warranty, there are some differences. Generally, system will use Line Discounts configured on Service Item as Warranty % for “parts” and “labor”. If you have 100% warranty, posting will be as the following:


System posted inventory cost for all item line based on costing type. But for each line (Item, Resource…) system posts sales line amount and the discount with the same value.

But, when you have warranty with the less percentage than 100%, it will be a bit difference. System will post item cost again, but for each line, system posts sales line amount, discount and value as difference between sales amount and discount:



Posting Groups in Service Management in NAV

I’ve already wrote 27 articles about using of Posting Groups in NAV. Now, I’ll continue this series with the new topic – Service. When we use Service Order, all posting will be based on the following flow-chart:


You can notice, this is very similar with postings in Sales, but we have some specifics about using of additional fees. But if you look at the part based on Service Lines, everything is the same. I want to accent that this part is drawn for items ()because of usage Inventory Posting Group and Location); if you use G/L Account or Resource, there will not be inventory postings.

Now, let look at the posting results. First, if we decide to post “Ship and Consume” from Service Line, that means these lines have been used for servicing but cannot be included in the invoice to the customer and we will have only inventory postings if we used items (in other cases, we will not have anything for posting):


But if we decide to post “Ship and Invoice” from Service Line, the result will be different. In this case, we have some additional entries except inventory posting:


And on the end, we need to finish posting from Service Order. If we have not some additional fees for invoicing, it will not be anything for posting, but if we have additional fees, it looks the same (for “Ship and Consume” and “Ship and Invoice” examples):